Ordering custom wooden laser-engraved pieces involves several steps to ensure that the final product meets your expectations. Here's a general outline of the process:
1. Initial Inquiry
- Contact: Based on the customizable options for item you purchase, the description will tell you.
- Provide Details: Leave a short description of your custom text, color, etc. in the 'Notes or instructions' section during checkout.
2. Payment
- All payments are processed using a credit card or an account on Paypal or Stripe.
3. Prototype
- Sample: We will email a mockup for you to review before the full order is produced. This step can be particularly useful for large or detailed orders.
- Feedback: Provide feedback on the mockup within the stated time, and any necessary adjustments will be made.
4. Production
- Manufacturing: Once the design is approved, production begins.
- Quality Control: The pieces will be inspected for quality and accuracy.
5. Shipping and Delivery
- Packaging: The finished pieces will be carefully packaged to prevent damage during transit.
- Shipping: The order will be shipped to your specified address with tracking.
6. Review and Feedback
- Inspection: Upon receiving the order, inspect the pieces to ensure they meet your expectations.
- Feedback: We appreciate feedback as this helps improve future orders and customer service.
Additional Tips:
- Lead Time: Be aware of the lead time required for production, especially for large or complex orders.
- Material Selection: Different types of wood have different characteristics and appearances. It is to be expected that custom pieces will not look exactly like the online sample.
- Design Considerations: For pieces incorporating resin, some bubbles may be visible.
- Order Early: Start the process early to allow ample time for design, production, and any potential revisions.
By following these steps, you can ensure a smooth and successful ordering process for your custom wooden laser-engraved pieces.